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1.How to cancel your booking 1.1 Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or sending an e-mail to us at customerservices@unitestudents.com, at any time during the 7 days after we send you an e-mail confirming your booking is complete (the “7 Day Cooling-Off Period”). If you do that, we will make no charge and will return any deposit or any payment of advance rent to you. 1.2 Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a new Tenancy. If a replacement Tenant is found for your Room before your start date, we will release you from your Tenancy Agreement on the date seven days after the new Tenant’s Tenancy Agreement is signed. If a replacement Tenant is found for your Room after your start date, we will release you from your Tenancy Agreement from the start date of the replacement Tenant's new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £50.00 to cover our costs of preparing the Room for the replacement Tenant. 1.3 No Place No Pay – applicable to 1st year students only. If you are a prospective first year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from this agreement. You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of: *a written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or *a copy of the proof of acceptance of your new university by UCAS adjustment. 1.4 These document(s) must be received by us within 7 calendar days from the date your results are published. Please email the documentation to customerservices@unitestudents.com. On receipt of the required documentation it will be verified and, provided we are satisfied, we will cancel your agreement and refund any deposit or advance rent paid in full.
The booking Once a booking is processed, the student has 7 days to accept the offer. It means for the student and the guarantor to accept the contract and pay the £250 advance rent payment. (For bookings in England only. No Advance Rent Payment is required for bookings in Scotland). Once these steps are done, the booking is completed. If one of the step is not completed within these 7 days, the offer will expire. If the student still wants a room, we can re-process a booking, but we cannot guarantee that the same room or the same price will be available. Once the booking is completed, the student has another 7 days to change their mind and cancel their booking without any reasons. This is called the cooling-off period. Conditions for cancellation Passed these 7 days, the student remains liable for the rent for the whole length of the tenancy unless they want to cancel with one of these 3 conditions: No Place No Pay: if the student fails their exams or is rejected by the UK University, the student needs to send us the university rejection letter, or proof that the exam results don’t meet the requirements of the university, and we will cancel the booking and refund the money to the student. The student must send us the proof documents within 7 days of receiving them. This policy is valid until the 31st August. No Visa No Pay: if the student doesn’t get his visa to come and study in the UK, the student must send us the visa application rejection letter within 7 days of receiving it and we will cancel the booking and refund the money to the student. This policy is valid until the 31st August. The cancellation requests along with the proof documents must be sent by the student, from the email address they have registered their account with Unite. The email must be sent either from the student to the agent, and then the agent contacts our teams. Or the student can directly email internationalcancellations@unitestudents.com Replacement tenant found: if the student finds a replacement tenant to take over his room with the same tenancy length and same weekly rate, we can process the booking for the new student, and once the offer has been accepted by the new student and his guarantor, and that they have paid the £250 (if applicable), we will release the original student from their contract. Passed the 31st August, the No Place No Pay and No Visa No Pay do not apply. The student remains liable for the rent unless they find a replacement.
1. BOOKING FEE On making your booking with CRM Students you will be asked to pay a non-refundable booking fee. This is to secure the booking of your room and ensure it is held for you. Once your tenancy commences this booking fee converts to your refundable Deposit. If your tenancy agreement is an Assured Shorthold Tenancy (AST) it will be protected in the Tenancy Deposit Scheme (TDS), an independent government approved tenancy deposit protection scheme. Your Deposit will be refunded to you at the end of your tenancy if there are no outstanding arrears or damage to your room and/or communal areas. Please note the policy stated above does not apply to the schemes listed below. Please contact the site team for full information when you make a booking. • Leighton Hall • Curzon Point Once you have made your booking, CRM Students will make relevant checks to confirm your place at university and then make you an Offer of Accommodation. Once an Offer of Accommodation has been sent to you, you need to log into your account, check your details, read through your tenancy agreement and sign the online contract before uploading relevant identification documentation. You will be asked to pay the full years rent up front unless you have a UK based guarantor. If you have a UK based guarantor, you are able to pay your rent in 3 instalments. The first instalment needs to be paid 10 days before your contract starts. You will not be able to move into the property if this has not been paid. The second rent instalment is due in January and the final one in April. In some circumstances, we may be able to offer you a 4 part payment plan, as some student loans come through later, please contact us for more information. If for any reason we are not able to make you an Offer of Accommodation we will contact you as soon as possible detailing reasons why or with an alternative solution. If we cannot offer an alternative or the alternative is not suitable we will refund your booking fee in full via the original method the payment was made. 2. 14 -DAY COOLING OFF PERIOD If you choose to cancel your booking with CRM Students, providing you have not seen the accommodation, you have 14 calendar days after receiving the original Accommodation Offer to do so to get a full refund of the booking fee paid. If you have made your booking less than 14 days before you scheduled check-in date, you may cancel your booking until the earlier of (a) 14 days after receipt of the Accommodation Offer email and (b) the date you actually check-in. You may cancel your booking by sending an email to the relevant Accommodation Office email address listed on the individual sites contact details on www. crm-students.com. CRM Students will refund your booking fee within 14 calendar days of cancellation. If you cancel your booking after the 14 calendar day cool off period, you will not get your booking fee returned to you and you, and your guarantor if reasonable, will be required to meet the obligations set out within the Tenancy Agreement. 3. CANCELLATIONS AFTER YOU HAVE MOVED INTO THE ACCOMMODATION 3.1. We hope you have a happy stay in your accommodation, but if for any reason you decide to leave during your contracted term, the landlord may agree to release you from your contract. Providing the conditions set out below are met: 3.1.1. You agree that you will not transfer or sublet the tenancy created by the Tenancy Agreement to anyone else without obtaining our written consent in-line with point 11.1(n) of the Tenancy Agreement.You find a suitable replacement to take a new tenancy agreement for your room for the remaining period of your contract. 3.1.2.1. Replacement tenants must be 18 years old or over and enrolled as a full time student in a university or college in proximity to the accommodation. 3.1.2.2. The incoming tenant must enter into a Tenancy Agreement with us and pay sums due within this agreement. 3.1.2.3. The incoming tenant, where reasonable, must provide a suitable Guarantor. The Guarantor must accept the Terms and Conditions set out in the Tenancy Agreement. 3.1.3. Refunds due will not be processed until the replacement taking over the contract has signed the Tenancy Agreement, paid and moved into the accommodation. 3.1.4. If you do find someone to take over your contract, you will both need to pay a £50 administration fee. 3.1.5. If you fail to find someone to take over your tenancy, you will be responsible for paying the full rent until the end of your contracted time at the accommodation. 4. CANCELLATIONS BY CRM STUDENTS OR THE LANDLORD Our terms and conditions require you to sign your tenancy agreement online within 14 calendar days of receiving the Offer of Accommodation. If you fail to sign your agreement within this timescale we may cancel your booking, giving notice by email, and you will forfeit any booking fee paid if it is outside the 14 calendar day cooling off period above. If you fail to check-in on your accommodation start date and you have not signed your agreement we may cancel your booking at any time by giving notice by email. If you are outside the 14 day cooling off period your booking fee will not be refunded. Once you have signed your tenancy agreement it may only be terminated if we mutually agree to do so or in the circumstances set out in point 3 above. 5. 1ST YEAR STUDENTS WHO DO NOT GET A PLACE AT UNIVERSITY This policy is site specific so please check with the individual site for confirmation. You may be eligible to be released from your agreement, If you are a first year prospective undergraduate student and your offer of a place at your preferred University/Higher Education institution is withdrawn as a result of you not achieving the required entry grades or you have surpassed your required entry grades and choose to go to a different University. In order to meet the criteria you will need: i. The site to have signed up to the policy – Check with the Accommodation Team directly. ii. To provide a written rejection letter from your chosen university/Higher Education Institute iii. To provide a copy of the acceptance letter from your new university
1. DEPOSIT FEE On making your booking with CRM Students you will be asked to pay a Deposit. This is to secure the booking of your room and ensure it is held for you. Once your tenancy commences this converts to your refundable Deposit. It will be held by My Deposits Scotland, an independent government approved tenancy deposit scheme. Your Deposit will be refunded to you at the end of your tenancy if there are no outstanding arrears or damage to your room and/or communal areas. Once you have made your booking, CRM Students will make relevant checks to confirm your place at university and then make you an Offer of Accommodation. Once an Offer of Accommodation has been sent to you, you need to log into your account, check your details, read through your tenancy agreement and sign the online contract before uploading relevant identification documentation. You will be asked to pay in 2 instalments unless you have a UK based guarantor. If you have a UK based guarantor, you are able to pay your rent in 3 instalments, or at some CRM sites monthly. The first instalment needs to be paid 10 days before your contract starts. You will not be able to move into the property if this has not been paid. The second rent instalment is due in January and the final one in April. In some circumstances, we may be able to offer you a 4 part payment plan, as some student loans come through later, please contact us for more information. If for any reason we are not able to make you an Offer of Accommodation we will contact you as soon as possible detailing reasons why or with an alternative solution. If we cannot offer an alternative or the alternative is not suitable we will refund your Deposit in full via the original method the payment was made. 2. 14 -DAY COOLING OFF PERIOD If you choose to cancel your booking with CRM Students, providing you have not seen the accommodation, you have 14 calendar days after receiving the Tenancy confirmed email to do so. If you have made your booking less than 14 days before your scheduled check-in date, you may cancel your booking until the earlier of (a) 14 days after receipt of the Tenancy confirmed email or (b) the date you actually check-in. You may cancel your booking by sending an email to the relevant Accommodation Office email address listed on the individual sites contact details on www. crm-students.com. CRM Students will refund your Deposit within 14 calendar days of cancellation. If you cancel your booking after the 14 calendar day cool off period you, and your guarantor if applicable, will be required to meet the obligations set out within the Tenancy Agreement. 3. CANCELLATIONS AFTER YOU HAVE MOVED INTO THE ACCOMMODATION 3.1. We hope you have a happy stay in your accommodation, but if for any reason you decide to leave during your contracted term, the landlord may agree to release you from your contract. Providing the conditions set out below are met: 3.1.1. You agree that you will not transfer or sublet the tenancy created by the Tenancy Agreement to anyone else without obtaining our written consent in-line with point 10.1(m) of the Tenancy Agreement. 3.1.2. You find a suitable replacement to take a new tenancy agreement for your room for the remaining period of your contract. 3.1.2.1. Replacement tenants must be 18 years old or over and enrolled as a full time student in a university or college in proximity to the accommodation. 3.1.2.2. The incoming tenant must enter into a Tenancy Agreement with us and pay sums due within this agreement. 3.1.2.3. The incoming tenant, where reasonable, must provide a suitable Guarantor. The Guarantor must accept the Terms and Conditions set out in the Tenancy Agreement. 3.1.3. Refunds due will not be processed until the replacement taking over the contract has signed the Tenancy Agreement, paid, and moved into the accommodation. 3.1.4. If you fail to find someone to take over your tenancy, you will be responsible for paying the full rent until the end of your contracted time at the accommodation. 4. CANCELLATIONS BY CRM STUDENTS OR THE LANDLORD Our terms and conditions require you to sign your tenancy agreement online within 10 calendar days of receiving the Offer of Accommodation. If you fail to sign your agreement within this timescale we may cancel your booking, giving notice by email. Once you have signed your tenancy agreement and pass the 14 day cooling off period it may only be terminated if we mutually agree to do so or in the circumstances set out in point 3 above. 5. 1ST YEAR STUDENTS WHO DO NOT GET A PLACE AT UNIVERSITY This policy is site specific so please check with the individual site for confirmation. You may be eligible to be released from your agreement, If you are a first year prospective undergraduate student and your offer of a place at your preferred University/Higher Education institution is withdrawn as a result of you not achieving the required entry grades or you have surpassed your required entry grades and choose to go to a different University. In order to meet the criteria you will need: i. The site to have signed up to the policy – Check with the Accommodation Team directly. ii. To provide a written rejection letter from your chosen university/Higher Education Institute iii. To provide a copy of the acceptance letter from your new university
1. Within 14 days from the moment of booking, you have the right to cancel your booking. This must be in writing (email) and we will refund to you in full minus any bank charges if applicable. This clause only applies to bookings starting in more than 14 days. 2. Once full or partial payment has been received and T&Cs accepted, the Customer will be liable for the payment of rent and the other obligations set out in the Terms and Conditions of Tenancy (Assured Shorthold Tenancy) 3. Full or partial payment for the accommodation booking must be received as per date stated on the invoice. 4. After moving in: After the customer collects his/her keys, the customer will be liable for the payment of rent and the other obligations set out in the Terms and Conditions of Tenancy (Assured Shorthold Tenancy). In the event the customer wishes to move out, he/she should contact the team who will be able to assist, but the customer must find a replacement tenant to take over the Tenancy and pay any associated administrative and clerical fees to carry out the transfer. 5. Bookings are charged for a full week (7 nights) as standard. 6. If, in exceptional circumstances, the accommodation booked becomes unavailable for reasons beyond our control an alternative will be arranged, but details may differ. 7. You agree to read the cancellation section of the terms and conditions of both London Nest and the accommodation provider prior to acceptance of the invoice and to be bound by these terms and conditions. 8. We will use our reasonable endeavours to recoup your payment from the accommodation provider on your behalf. London Nest Limited, Aruna House, 2 Kings Road, Haslemere, Surrey GU27 2QA. Registered in England & Wales 07422337 VAT Number: 155859272 INVENTORY AND SCHEDULE OF CONDITION Accommodation regulation, furniture fittings and effects will be signed at check-in and tenants are liable for damages. Cancellations due to COVID-19 – Updated 20th March 2020 Bookings made as of 20th March 2020 Travel Ban For new bookings from 20th March 2020, if you are required to cancel due to either a governmental travel ban from either your country of origin or your country of planned destination (UK or Ireland) a full refund will be offered. This is subject to evidence being provided of a formal travel ban in place on the date you are due to start your tenancy. School / University closure For new bookings from 20th March 2020, if your study programme is no longer taking place, due to a temporary closure of your School / University, due to COVID-19, and you are required to cancel your planned travel, a full refund will be offered. This is subject to evidence in writing within 3 days of you being informed by your School / University. No Visa No Pay If your Visa application for the planned destination of travel (UK or Ireland) is rejected, a full refund will be offered. This is subject to London Nest receiving the visa application rejection letter within 7 days of receiving it. This letter must include a date and student’s name.