What is provided in my room?
Please take a look at the rents table for what is included in each room type.
What’s included in the ‘inclusive rate’?
All utilities - electric, gas and water - are included in the rent on a ‘fair usage allowance’ with hot water available 24-hours per day.
Heaters are controlled individually by the tenants in their rooms.
High-speed internet and wifi throughout the building, including bedrooms and ethernet cable connection in bedrooms (Upgrades available)
Contents insurance through Endsleigh www.endsleigh.co.uk (Upgrades available)
Council Tax – students are exempt from paying council tax, however some councils may charge tenants out of term time, therefore the tenant is liable for any council tax charges that may be incurred. Please ensure you fill out a council tax exemption form. www.gov.uk/council-tax/full-time-students
Do I have to pay for a TV licence?
A flat-screen, 32 inch TV with is provided in the kitchen/lounge area of all cluster flats. You will be responsible for purchasing a TV licence for this TV. www.tvlicensing.co.uk
How do I access the internet?
Broadband and Wi-Fi is available throughout the building, 24 hours a day. Wired connections are available via an Ethernet cable, supplied by the concierge team, and connected to the wall socket in your room – simply open your web browser and follow the instructions. Upgrade options available - up to 100Mb/s. Internet services are provided by Ask4 who have a helpline to call should you have any issues with the set up of your internet. All this information will be provided in your welcome packs.www.ask4.com/support
What kind of students will be living here?
A wide range of students will be living at Claremont House, including post-graduate students and international students from all over the world.
How do I use the onsite laundry facility?
Our laundry room machines are fully maintained and very simple to use. Machine availability is viewable online through the Circuit Laundry website (www.circuit.co.uk).This means you can see when machines are available and when your wash is finished and ready to go and collect. A top-up card is distributed with welcome packs and cards can be topped up in increments of £5 to the value of £80. A wash costs £2.90 and £1.40 for a dry.
I would like to be situated close to my friends – is this possible
Yes, of course! Please let us have details at the time of booking (please include this information in the 'preferences' box) and we will always try and accommodate friends together.