Covid-19 - Campus Living Villages

Last updated: 27^th May 2020

We understand that it is a difficult time for students and that there is a lot of uncertainty.

We want to reassure you that the health and wellbeing of our residents and our staff is our main priority.

We intend to keep all our UK villages open, and sufficiently staffed. Reception will remain open and you can continue to live in your room until the end of your contract.

For further information on Coronavirus (COVID-19) please review the information on the NHS website here.

Information from UK government is available here.

What precautions are Campus Living Villages taking to protect their residents?

• We have assembled an Incident Management Team in each country, and a Global Crisis Management Team to actively monitor updates and seek guidance from the relevant health authorities. Both teams meet regularly to review the information received, and align our policies and processes accordingly
• The Incident Management Team in the UK are closely monitoring advice provided by the UK Government, as well as working with the relevant health authorities when required

In our Villages:

• We have further developed an enhanced cleaning regime, including regular cleaning (several times per day) of all communal high touch points such as handrails, door handles and push buttons
• We have cancelled all our face to face resident life events (Village Life)
• No guests of residents are allowed in our villages
• We have temporarily closed all of our gym areas
• We are requesting all of our residents to follow the government guidance on Staying alert and safe (social distancing) here

I am a resident, what should I do if I think I have symptoms?

You should self-isolate immediately following the guidance here. You should also contact your reception team by telephone. If you do not have the number, please contact us on 0161 850 6664. You will need to make your flat mates aware, who will also need to self-isolate for 14 days as part of the same household. We will contact them for you if you prefer.

I am a resident and one of my flat mates has symptoms, what should I do?

You should self-isolate for 14 days and follow the guidance here.

I would like to contact someone in the village and they are not answering their phone

If you are concerned about one of our residents and are unable to contact them, please let us know by calling 0161 850 6664. Our team are available Monday to Friday, 10am to 6pm and Saturdays and Sundays, 10am to 4:30pm. Outside of these times you can contact our out of hours numbers provided below:

I have checked out of my room and will not be returning. Do I need to pay my final rent instalment, or will I get a refund if I’ve already paid?

The situation in relation to future rent payments at each village is being reviewed on an individual basis due to the complexity of the agreements in each building. We have now emailed our residents personally outlining the actions required. If you have not received an email from us please contact our Customer Contact Village by phone on 0161 850 6664 or you can email contact@campuslivingvillages.co.uk.

We will continue to review cases of hardship on an individual basis so that students are appropriately supported during this difficult time. You can request support here.

If I’m still in the village, can I check out early?

You can find out more information on our move out page here. We would advise you to continue monitoring advice from the UK Government on Staying alert and safe (social distancing).

I am unable to return to my room to collect my belongings before the end of my contract. What should I do?

We understand that you may be wondering when you can return to the village to collect your belongings. It is essential that this is done in an orderly manner following government guidance, to ensure your safety and the safety of others.

You will receive an email from your village in the coming weeks with details for collecting your belongings and checking out of the village. We ask that you wait for this update before returning to the village unless you are returning to live.

Alternatively, our approved partner Pinglocker.com can support you with the following services:

• Room packing with storage
• Room packing with shipment (Internationally)
• Room packing with relocation (UK only)
• Room packing and move to another room within our Village

They offer a recorded and insured service, and as a Campus Living Villages resident, you can take advantage of a £40 discount on your first order. Simply visit www.pinglocker.com/campuslivingvillages and use the promo code CLV40when placing your order.

We cannot take responsibility for any lost or damaged items caused during collection/removal of your belongings.

Is my village staying open? Can I continue to live here?

We intend to keep the majority of our UK villages open, and sufficiently staffed.

Reception will remain open and you can continue to live in your room until the end of your contract.

If you need to remain in your room after your contract end date, we will endeavour to arrange this for you. For more details, please contact our Customer Contact Village on 0161 850 6664.

If I return home, can I return to my room at a later date if I’m able to do so?

Your room will be available for you to return until the end of your contract.

I’ve left my student accommodation but had to leave my possessions in my room. Are my possessions still covered by the contents insurance included in my rent?

Insurance provider Endsleigh normally would not pay a claim if you leave your belongings in an empty property for more than 60 days. However, they have removed this condition for the rest of your policy year. This means if you have left some of your belongings behind, you’ll still be able to make a claim, even if nobody is living at your student address.

If, at some point, you need to move my possessions to off-site storage, how would this affect the insurance cover which is included in my rent?

Insurance provider Endsleigh has extended its cover to insure storage areas. These storage areas will be secure and only accessible by staff.

What if my course start date is delayed for 2020/21? What happens with my contract?

We are in constant communication with all our university partners, and there is nothing to suggest that the 2020/21 academic year will be delayed at this stage. If you have a booking with us for 2020/21, no action is required from you at this point.

If you’re worried about your university course date changing, if your course is delayed, or you can’t travel to the UK, we’ll move your contract start date*.

For more details, call the Customer Contact Village on 0161 850 6664 or email contact@campuslivingvillages.co.uk and quote promo ‘MAYOFFER’ in the subject line.

*Terms and conditions apply, visit www.campuslivingvillages.co.uk/terms-conditions

Can my contract be cancelled if my University have moved to online teaching for the 2019/20 academic year? 

The situation in relation to future rent payments at each village is being reviewed on an individual basis due to the complexity of the agreements in each building. We have now emailed our residents personally outlining the actions required. Any communication received will only be relevant to you personally. If you have not received an email from us please contact our Customer Contact Village by phone on 0161 850 6664 or you can email contact@campuslivingvillages.co.uk.

We will continue to review cases of hardship on an individual basis so that students are appropriately supported during this difficult time. You can request support here.