Check in & Check out times?
Check in time: 3pm onwards
Check out time: by 11am latest
How do I get into my apartment?
Guests will receive key instructions 3 days prior to arrival with the full address and instructions on how to get keys, codes to access the key box etc
If you have not received your key instructions, please check that your online registration form and ID has been sent in.
What do I do with keys on check out?
Please post your keys back through the letterbox in the apartment.
If your apartment does not have a letterbox, please leave keys on the kitchen counter.
Please note that office opening hours are:
Monday - Friday 9am to 5pm,
Saturday 10am to 4pm
Out of office hours emergencies
If you are a guest staying in one of our apartments and have an emergency out of office hours, that cannot wait, please call the emergency number +44 7825079570. (please only call this in case of emergencies. See list below containing FAQ's and what counts as an emergency)
International phone numbers can also use WhatsApp to contact the emergency phone if you cannot call UK mobile numbers.
Please note - our office is no longer at 35 Guthrie Street. It is now 25 Home Street, Edinburgh, EH3 9JR. No apartments are located at this address this is our OFFICE address only - Please check your key collection instructions for your specific apartment.