- Can I pay my booking fee over the phone?
If you're having problems booking online please contact the accommodation team and we can try to assist you, if needed they’ll take your payment over the phone, securing your reservation.
- Do I need to have a UK-based guarantor?
You only need to provide a UK-based guarantor if you wish to pay your rent in three instalments. You do not need to provide a guarantor if you’re paying the full annual rent in advance.
- Can I choose who I live with?
We are more than happy to accommodate groups as well as individuals. Where you’re not booking in a group, we understand your flat mates will be key to your experience so when you book as an individual, we will ask you a series of questions to help us to match you with the perfect flatmates.
- Can I live with my friends?
Yes, you can share a flat, you need to let us know who you’re planning to live with. Provided we have the availability at the time of your booking, there shouldn’t be a problem. If you're looking to share a studio with a friend or partner you will have to book together. Please contact the site for further information on whether they allow dual occupancy as not all of our sites allow this. Some of our sites only allow dual occupancy in larger rooms.
- Do I have to pay council tax?
Students do not have to pay Council Tax, but you must inform the council that your are a student & apply for exemption as this does not automatically happen. It is the responsibility of every student to apply for exemption, your University/College or accommodation provider cannot do this for you, though we can help you!
- Is there an age limit for booking with CRM Students?
We only accept bookings if you are over 18. This is due to the legally binding tenancy agreement that every tenant is required to sign when living at with CRM Students. We also can only accept people in full time education.
- How much is the booking fee and what happens to it?
There is a £250 booking fee. When your tenancy commences, the booking fee will convert into a refundable damage deposit. All deposits are registered with TDS which is a government accredited Tenancy Deposit Protection Scheme provider. At the end of your tenancy a final inspection of your room will be carried out prior to your move out and if any deductions are required they will be discussed with you at this point. Assuming the room and its belongings are in the same condition as when you moved and you have provided your bank details within our Portal you will get your deposit back within 10 working days. If you cancel your room booking within 14 days of your Accommodation Offer then you will be entitled to a full refund. After 14 days, the booking fee is non-refundable. Please refer to our cancellation policy for full terms and conditions.