1) IQ BOOKINGS
Can I choose who I live within a shared flat?
When choosing your room on the portal system, you can view the age, gender, “likes and dislikes” of anyone else who has already booked into that flat. Or if you know who you want to live with already, follow the group booking procedure which you can do online.
What happens to my reservation fee (holding fee for Scotland)?
Your reservation fee (or holding fee for Scotland) is non-refundable. However, it will convert to a refundable damage deposit at the beginning of your tenancy. To find out more about how your deposit works, please contact your site.
How do I book?
Simple. Click here and follow the steps to book online. It's a very quick and easy process so it shouldn't take you more than 10 minutes to complete.
If you prefer, you can also call us and we’ll take your details over the phone, or call in and see us at your chosen iQ location. You will need to pay a non-refundable reservation fee (holding fee in Scotland) to secure your booking, which can be paid by Debit or Credit card.
Can I do a group booking?
Yes. If you’d like to share with friends you can find and select rooms all in the same flat on our booking portal. Alternatively, please speak to a member of the site team and they will be happy to assist you.
Can I choose where my room is in the building?
Rooms are allocated on a first come first served basis but you can specify where you would like your room to be from those which are still available at the time that you book.
I only have a conditional offer from my university, can I still book at iQ?
Yes you can! If you do not receive the grades to be accepted by your chosen university then your booking fee is refundable in full. We will however, require a letter from the University confirming the withdrawal of their offer to process the refund.
It may also be possible to transfer your booking to another iQ location at your second choice institution, though this is subject to availability. Call the relevant iQ site team as soon as possible to secure your place.
Please remember that this is the only circumstance when a reservation fee (or holding fee in Scotland) is refundable.
Can I book if I'm under 18?
iQ Student Accommodation requires that all tenants living at one of our buildings in England are over the age of 18 at the time of moving in. You may book if you are 17, but only if you will have turned 18 before you move in.
Exceptions to this rule are available at our student accommodation in Scotland and in selected cases through prior arrangement with a university or institution. If in doubt, please contact your preferred iQ location and the team will be able to advise you.
2) IQ BUILDING FACILITIES
Do you have a laundry?
Yes. All of our sites have a 24 hour laundry (charges apply), managed on our behalf by Circuit or Washstation.
Do you have a common room?
Yes. All schemes have at least one Social Hub, which is open 24 hours, with comfy seating, large screen TV with SKY TV, and a games table where space permits.
Is there somewhere I can keep my bike?
Yes every iQ site has a secure bike store that is free to all iQ students to use.
In the event of a fire, how can I trust that my accommodation is safe?
The safety and security of our students is IQ’s number one priority. All of our sites are fully compliant with current safety standards. Our accommodation has fire alarm systems in place as well as fire prevention equipment, and we carry out regular testing and evacuation drills. Our buildings are also regularly audited by external, independent consultants.
Specifically, iQ has a full-time, highly qualified, Health and Safety team of four who visit sites regularly. We also use accredited national providers to service and maintain life safety systems.
Additionally we have onsite staff presence 24 hours a day, seven days a week. Student safety is a priority to us and we are continually reviewing our programme of security, fire and safety standards.
If you would like further information about our ongoing fire safety programme please read our latest update.
3) LIVING AT IQ
Can I have overnight guests?
Yes. It's your home so you can have guests staying over occasionally, but we would ask you to respect your fellow residents and let the accommodation staff know. You cannot sublet your room to another person.
Can I smoke in my room?
No, all iQ accommodation is non-smoking. You may smoke outside in designated smoking areas.
Do I have to be home by a certain time each night?
No. This is your home, so it’s up to you when you come in.
Will my flat be cleaned?
You are responsible for keeping your own space clean. It's our responsibility to keep the other communal areas like the Social Hub, reception and laundry clean.
Can I swap my room?
In some cases it may be possible to swap or change your room subject to availability once you have moved in. A £50 room change fee will be applicable. To find out if it is possible for you to change room, please contact the accommodation manager at your site directly.
Are pets allowed?
Pets are not allowed at iQ so please do not bring any animals of any sort, with the exception of assistance dogs with prior arrangement.
4) MOVING IN
Do you provide bedding?
Most students prefer to bring their own bedding so iQ does not provide this. Please remember to bring your own sheets, duvet, pillows etc when you move in. If this isn't possible, we can always point you in the right direction of the nearest store. Or you can order a bedding pack online from Uni Kit Out and it'll be ready and waiting for you when you move in!
Can I move in early?
Yes, if your room is available. Contact us to find out.
Can I bring my car?
We choose central locations close to the universities and social facilities so a car shouldn't really be necessary. As part of our sustainability commitment we also promote green travel - cycling is good for the environment! All of our schemes have secure bicycle storage. Some of our schemes, however, do have limited parking. Please check with local staff for specific details. We do provide disabled parking bays at some sites
What do I need to bring?
Your room comes with almost everything you’ll need, check out the ‘What’s Included’ section on each room type description for full details. We've put a list together on the additional items you need to bring, what not to bring and what we recommend you buy locally.
5) MOVING IN
Can I move out early?
You can move out whenever you are ready but the contract you have with iQ is a Fixed Term Tenancy Agreement and you will still need to pay the full rent until the end of the agreement. In exceptional circumstances the Operations Manager may decide to grant an early release from the tenancy.
For full information regarding move out policies and procedures for your iQ, please contact your relevant site team.
Please note that you should always book a move out inspection to confirm the condition of your room before you leave iQ. This will ensure arrangements are made relating to the return of your deposit.