• How long can I stay at Leighton Hall?

For the duration of your studies.  You can rebook each year with us and remain in the same room if you wish.

  • Can I pay my booking fee over the phone?

If you're having problems booking online please contact the accommodation team and we can try and assist you, if needed they’ll take your payment over the phone, securing your reservation.

  • Can I choose who I live with?

We are more than happy to accommodate groups as well as individuals. Where you’re not booking in a group, we understand your flat mates will be key to your experience so when you book as an individual, we will ask you a series of questions to help us to match you with the perfect flatmates.

  • Can I live with my friends?

Yes you can share a flat, you need to let us know who you’re planning to live with. Provided we have the availability at the time of your booking, there shouldn’t be a problem. If you're looking to share a studio with a friend or partner you will have to book together. Please contact the site for further information on whether they allow dual occupancy as not all of our sites allow this. 

  • Do I need to pay council tax?

Students do not have to pay Council Tax, but you must inform the council that your are a student & apply for exemption as this does not automatically happen. It is the responsibility of every student to apply for exemption, your University/College or accommodation provider cannot do this for you, though we can help you!

  • Is the booking fee refundable?

No this fee covers the cost of administering your application and your basic broadband connection once you take up residence.

  • Will I need a TV licence?

If you have booked to stay in a cluster flat you will need one for your bedroom. We have installed a flat screen TV in your communal area which we pay the licence for. If you are living in a studio then you do not need a license at all as the TV we provide will be covered by our TV licence.

  • Do I bring my own bedding?

Yes. We do not provide any bedding or towels. You can arrange a bedding pack to arrive in your room using our providers UniKitOut. 

  • Can I get parcels delivered?

All parcels are delivered to the Accommodation Office.  You will be notified of any deliveries and can collect during office hours

  • Can I smoke in my room?

No. all our rooms are non smoking. There is a designated smoking area outside the building.

  • What should I do if I have a question? Is there someone on site 24 hours a day?

Our normal working hours are 09.00-17.30, Monday to Friday. When the office is open we would be more than happy to answer any questions or address any concerns you may have. Outside of these hours we have resident student ambassadors and an Out-of-Hours phone service which is available 24 hours a day, 7 days a week.

  • Do you provide a cleaning service?

You are responsible for your own cleaning.  We do provide a cleaner every 2 weeks who will give the communal areas and shared kitchens a light cleaning.

  • Do I have to leave during the holidays?

You are welcome to stay for the full length of your contract and do not have to leave during the holidays.

  • Can members of staff enter my room?

A member of staff will only enter your room without notice if it is deemed an emergency.  24 hours notice will be provided should entry be required for any maintenance or other issues.  You will not be notified of the bi-weekly cleaning of your kitchen.

  • Am I allowed visitors?

Your room is yours, and guests are welcome. Overnight visitors are allowed to stay for a maximum of 3 days and will need to be registered with the Accommodation Office. 

  • Who can be my guarantor?

Any UK resident over the age of 18. More information can be found on our Guarantor Service page.

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