EVERYTHING YOU NEED TO KNOW ABOUT LIVING AT NIDO

We think the questions below are the ones most on your mind.However if you can't find the answer you were looking for don't hesitate to contact us.

WHO CAN LIVE AT NIDO?

Nido accommodates all students that are 16 years of age or over, from any university and any country in the world. Please note that you should be:

  • a student who is taking a full-time course in London
  • a student on an organised study-abroad programme
  • a student enrolled full-time in a language school
  • or a student conducting a work placement course as part of a degree-granting programme
  • you must be 18* or over at the time of check-in.

*You are able to book from the age of 16 at time of check-in however you will need to supply us with an indemnity form and comply with our under 18 year old policy.

Contact us on +44 (0)207 1000 100 for more information

WHAT IS THE CONTRACT LENGTH?

We offer 43 and 51-week contracts at Nido. When making an online booking, please ensure that you check the cancellation policy beforehand.

ARE KITCHEN ESSENTIALS AND BEDDING INCLUDED IN MY ROOM?

At Nido you will need to provide your own linen, duvet, pillows, towels and kitchen crockery, pans, pots etc. Alternatively, you can buy these at Nido. We will make sure that your room is ready for you with all you ordered on arrival. When you’re a Nido Club resident, linen, bathroom and kitchen packs will be provided. Check out our Online Shop now. You can access this by logging in to your Resident Portal.

WHAT DOCUMENTS DO I NEED TO CHECK IN?

You will need to show proof of studies from your university by way of your acceptance letter. We would also need you to send us a digital passport photo for your key card ID and a photocopy of your passport (and Visa if required) for identification. Nido will need to receive all these documents prior to check-in and you can send them to us electronically as well. Please note that we will also need your signed contract with us prior to check-in.

WHAT DO I NEED TO PAY BEFORE I ARRIVE?

You only need to pay a £300 refundable deposit to secure the room with us. The remaining fees for your stay are then divided into two instalments, the first of which is payable prior to arrival.

WILL I HAVE INTERNET IN MY ROOM?

Of course! Nido now offers 100MB WIFI throughout the residence. Our new broadband even allows you to upgrade up to 200MB/s. You can bring an Ethernet cable to connect to the internet in your room as well.

WHAT ARE THE GUEST POLICIES?

Nido offers residents unlimited day and night guests. For your own safety and security, we have a few guest policies in place. You can have unlimited guests visiting during the day between 8am and midnight. For overnight stays, one guest can stay for a maximum of 8 consecutive nights throughout the month. All guests must be 18 years of age or over. You will have to sign in your guests and they must bring a photo ID to gain entry in the building.

WILL MY ROOM BE CLEANED?

If you wish you can clean your room yourself. But if you’re not a fan of cleaning, we can offer you a range of room cleaning packages starting from £20 by a member of our housekeeping staff. You can choose from Standard, Premium and Check Out cleans. Please check with a member of staff at reception when you check-in.

If you’re in an Ensuite Apartment, we provide weekly kitchen cleans free of charge however additional cleaning is available as per the above pricing and packages.

WHAT IS NOT INCLUDED?

Almost everything is included in the rate, there are just a few bits and bobs in addition. You can use the fitness centre for free, 24-hours-a-day. All you need to do is to sign a disclaimer to learn how to safely use the equipment. Fitness classes are frequently organised but you will need to pay the instructor a small fee for the class. Nido has a set of vending machines with loads of snacks and drinks but these are at your own cost. You can pay for your laundry on a pay-per-use basis and you can book room cleans at reception for a set fee. We also have a dry cleaning service onsite who offer laundry and dry cleaning services at great student prices. If you are in need of bedding, towels and kitchen equipment or utensils you can buy them through the Nido Store, which you can access via the resident portal.

WILL I HAVE A TV IN MY ROOM?

TVs are not provided in the rooms however you are welcome to bring in your own. You’ll be able to connect the TV to a centralised cable system however you will need to purchase a TV license during your stay.

WILL I HAVE A PHONE IN MY ROOM?

If you wish, you can set up a phone in-room to make and receive external calls for £10 per month plus the cost of VOIP calls. You can set up a phone in your room through our internet service provider. All you need to do is purchase a VOIP phone through them and pay for your calls. Or you can simply choose to use an Internet-based service like Skype and set up an account with them.

DO YOU HAVE LAUNDRY FACILITIES AND HOW MUCH DOES IT COST?

We have a laundry room onsite with several washers, dryers and ironing boards which you can use 24/7. 

Prices for a wash and a dry can be found in your welcome book provided upon check-in.

CAN I CHANGE MY ROOM AFTER I MOVE IN IF I DON'T LIKE IT?

Yes you can, but we can only offer this if there is still space available and you have a valid reason. Please bear in mind that different rooms are offered at different prices and it may be that you have to pay a different rate to occupy a different room. The rates are based on a number of things, e.g. size of the room, location in the building and availability. You can contact our reservations team for more information on +44 (0)207 1000 100. Conditions apply.

WHAT HAPPENS IF I LOSE MY KEY OR GET LOCKED OUT OF MY ROOM?

You will receive 2 keys (room and post-box) and 1 building access FOB/key card as a resident. You will need to pay £30 for a new room key to cover the costs, £15 for a new post-box key and £10 for a new access FOB/key card.

IS THE FITNESS CENTRE FREE TO USE?

Nido West Hampstead has its own Fitness centre where you can work out 24/7. Access to the Fitness Centre is free for you to use whenever you feel like it.

ARE THERE MONTHLY EVENTS OR ACTIVITIES PLANNED FOR RESIDENTS?

We organise a full monthly calendar of social parties, career events and learning workshops for all residents. These events are created for our residents to connect with each other and to help bring networking and learning opportunities to their door. For more information on upcoming events, speak to the Front of House team, visit our Facebook page or our events page.

WHAT HAPPENS IF MY LIGHT BULB NEEDS REPLACING?

At Nido, we have on-site, five days a week maintenance staff who are also on emergency call out at weekends. They will be able to sort out all those pesky plumbing jobs, electrical fixes, and repairs in your room and the communal areas. With one simple request, help is on the way.

IS THERE EXTRA STORAGE SPACE ONSITE?

Our Nido West Hampstead Building in London has limited onsite storage space for rent, so you can leave your belongings over summer. It's best to speak to the Front of House Team on availability and how to book a spot.

WHAT IS YOUR HEALTH & SAFETY POLICY?

We are committed to providing a safe and healthy workplace for all Nido employees, residents, clients and other parties who may be affected by our activities.

We are committed to continual performance through learning from experience. We shall engage with all of our staff, residents, clients and suppliers so that everyone is enthusiastically involved in managing risk.